Business change is always driven by need to respond to the marketplace, to respond to an opportunity or grow to the next level, or to recapture lost market share, cut expenses, keep pace with technology or comply with new laws.
Change is rarely self-contained; it tends to have ripple effects throughout the enterprise. Change disrupts the status quo and usually redistributes power and authority. Here are some of the common pitfalls:
- Anxious employees
- Resistant, territorial management
- End-runs, workarounds and power grabs
- Frustrated customers, inside and out
- People saying “Yes” and meaning “No way”
- Departure of good employees
- Bunker mentality and burnout
It doesn’t have to be that way. The primary ingredients for success are strong committed leadership, great communication and a thoughtful, planned, flexible approach. You bring the leadership, and I’ll help you build the plan and communicate.